We want every customer to be confident when buying from CableCraze. If you are you not 100% satisfied when you receive your cable, please let us know and we will do everything we can to either replace your cable or issue a refund.
All of our cables are tested before shipping and we take pride in properly and cleanly soldering our cables. If you receive a faulty cable, or your cable fails at any point in the future, we will either replace the cable or offer a full refund as long as the cable was not tampered with or severely misused.
We have very high standards for our products and if we are not happy with the way a cable came out, we will not ship it. If you happen to receive a cable with a cosmetic flaw, we will replace your cable or allow you to return it for a full refund. A request for a replacement or refund due to cosmetic flaws must be submitted within 7 days of receiving your items.